Terms and conditions

Terms of Use

For MyBSWHealth mobile app and My.BSWHealth.com web site

The MyBSWHealth "Application” comprised of the MyBSWHealth mobile app and the web site, My.BSWHealth.com is solely owned and maintained by Baylor Scott & White Health (“BSWH”). The Application provides you with access to a variety of health information, resources, and interactive tools. This Application, including any updates, enhancements, and new features are subject to the following “Terms of Use”. By accessing and using the Application, you agree to the Terms of Use and all applicable laws. If you do not agree to the Terms of Use, you are not permitted to access the Application or the materials within the Application. BSWH reserves the right to update or change the Terms of Use or the Application at any time without notice to you. Click here to learn more about BSWH.

Registration

We offer registration on the Application for a single sign on experience. In order to register, you will be requested to provide certain information such as name and e-mail address. We may use the e-mail you provide to confirm your registration, to respond to questions, or notify you if there is a problem with any registrations. We may also send e-mails, SMS messages or push notifications, with your permission, on special promotions or newsletters that BSWH thinks may be of interest to you. Please keep all your registration information confidential and in a secure place. You are responsible for all activities that occur under your account.

Application Username and Password

To access the Application, you will create a unique username and password. This username and password uniquely identifies you in the Application computer system. Your inquiries and entries made via the Application will be logged with your identity. It is extremely important to keep your Application username and password completely confidential. If at any time you feel that the confidentiality of your password has been compromised, you should change it by going to the settings section the Application. BSWH takes no responsibility for and disclaims any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from your sharing or losing of your password.

If BSWH discovers that you have inappropriately shared your password with another person, or that you have misused or abused your Application access privileges in any way, your participation in the Application may be discontinued by BSWH without prior notice.

Verification of Identity

You understand that enrollment in the Application is contingent on verification of your identity by BSWH staff or through your mobile device. If you choose to verify your identity through your mobile device, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to BSWH or our service provider for the duration of your business relationship solely to help us identify you or your wireless device and to prevent fraud.

Use of the Application

The Application should never be used to communicate urgent or emergent matters. For all urgent or emergent matters that may immediately affect your health or well-being, go to the nearest emergency department of a local hospital, and/or dial 911.

By entering your contact information, you have authorized BSWH to send you notifications and other communications.

You can communicate with your BSWH care team via the messages section in the Application. These messages may contain information that is important to your health and medical care. Content of these messages may be stored in your permanent medical record. You should allow approximately two (2) business days for a response.

Your communications may be shared with BSWH staff who assist the care team in providing your medical care. Your confidential medical information will be accessible to appropriate staff.

With respect to any communications sent about your care, BSWH is only able to respond to such communications based on the information you provide. Communications through the Application should be in regard to your own health condition(s) or another person via their account for which you have proxy access. Asking for advice on behalf of another person could potentially be harmful and is a violation of these Terms of Use. BSWH does not assume any responsibility for health information or services used by persons other than the Application account holder or its proxy.

If you provide incomplete or incorrect information, BSWH may be unable to provide accurate and reliable service(s). In this event you agree not to hold BSWH or its providers, liable for any loss, injury or claims of any kind resulting from Application messages. You also agree not to hold BSWH or its providers, liable for any loss, injury or claims of any kind resulting from Application messages resulting from your failure to review Application messages in a timely manner.

Use of the Application alone does not create a provider-patient relationship.

The Application contains selected, limited medical information from your medical record and does not reflect the complete contents of your medical record. A paper copy of your medical record may be requested from the Health Information Management Department at BSWH. For any detailed explanation of your health information, you should contact your BSWH care team.

Activities within the Application may be tracked by computer audit and that entries you make may become part of your medical record.

BSWH reserves the right to terminate or limit your ability to utilize Application in the event of any profane, harassing or otherwise inappropriate use as determined by BSWH in its sole discretion.

Minor Eligibility

An individual must be age 14 years or older to request a personal account. Parents or guardians of minor children (less than 18 years old) may request access to their minor child's account by following the terms outlined in the "Proxy Access" section below.

There are certain types of sensitive medical information that the parent or guardian of a minor patient 14 years of age or older may not view without consent of the minor patient. Due to these requirements, if your child is between the ages of 14 through 17 years you will be granted partial access to your child’s Application profile as a proxy. When the minor patient reaches 18 years of age your proxy access will be revoked, and the patient will be provided the opportunity to grant proxy access.

These age range limitations in the Application do not affect any legal right you have to access your minor child’s medical record by other methods. You can request a copy of your child’s medical record from the Health Information Management Department at BSWH.

Proxy Access

A “proxy” is an individual who has access to another individual’s health records. An adult may request proxy access to another individual’s account or their minor child’s account by completing the MyBSWHealth Minor Child Proxy Form or the MyBSWHealth Adult Proxy Form (as applicable) and properly submitting it to BSWH. Proxy access to another adult’s account will only be granted if the other individual (e.g., the patient) authorizes the proxy’s request for access.

Once an account is activated for both the proxy and the account holder, the account holder must inform BSWH immediately if the proxy’s legal relationship with the account holder changes.

BSWH reserves the right to revoke proxy access at any time for any reason.

Security and Confidentiality

Medical information stored on Application is given same degree of confidentiality as medical information stored by BSWH in any other medium. BSWH is committed to protecting the confidentiality of medical information. We have taken steps to make medical information in the Application secure against unauthorized access and use. We limit BSWH staff’s access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your medical information. We identify records released and note the time and date of access each time an account holder accesses the Application.

Communication Privacy

You may be notified via e-mail, SMS, and/or push notification when there is new medical information to be viewed in the Application. Therefore, any person with access to your e-mail or phone will be able to see this notification. The notifications will not contain private medical information. However, the notification that new medical information is available by accessing the Application may be information that you do not want others to know. You should take this into account when providing an e-mail address and phone number.

Paperless Billing and Communications

BSWH provides an electronic billing and communication service (“Paperless Billing and Communication”) to our patients. By enrolling in the Application, you have been automatically enrolled in Paperless Billing and Communication and you will receive billing statements and other communications electronically.

You can opt out of Paperless Billing and Communication and receive paper statements and communication at any time by visiting the Billing section of your account in the Application.

By accessing the Application, you authorize BSWH to establish and maintain a profile of your billing documents and other communications that are to be delivered electronically in a manner supported by Paperless Billing and Communication. Paperless Billing and Communication may include email, phone, and/or text correspondence.

BSWH may revert the delivery method back to paper communication if: you do not access your profile to view your documents once they are available, your account has an unresolved balance, or for other reasons as determined by BSWH in its sole discretion.

You remain responsible for the payment of charges even if the electronic delivery was not received. If your payment is not received within 30 days from when the final notice is issued, your account may be placed with a collection agency. This could include reporting this debt to the credit bureaus

BSWH IS PROVIDING PAPERLESS BILLING AND COMMUNICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BSWH DOES NOT WARRANT THAT PAPERLESS BILLING AND COMMUNICATION IS ERROR-FREE, OR THAT ACCESS TO AND USE OF PAPERLESS BILLING AND COMMUNICATION WILL BE UNINTERRUPTED OR ERROR-FREE.

SMS Communications

By agreeing to the Application SMS Program Terms of Use, you will be subscribed to receive requested text messages from BSWH related to your health and medical care. Examples of messages you may receive include notification of new test results, appointment reminders, messages from your care team, and more.
You can cancel the SMS service at any time. Just text "STOP" to the relevant short code. Please note that texting “STOP” to the relevant short code will cancel the associated messages from the Application, including ones that may be important for patient safety. If you’d prefer to opt out of specific notification types instead of turning all SMS notifications off, you can do so within the settings section of the Application. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed from that particular short code’s messages. If you want to join again, reply “START”, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at +1 (855) 691-0180.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our digital privacy policy.

Disclaimer

BSWH takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the internet, your internet service provider (ISP), access system, computer hardware or software, or any other service or device that you use to access the Application. You understand that the Application may not be available at all times due to system failures, back-up procedures, maintenance, or other causes beyond the control of the BSWH. Access is provided on an “as-is, as-available” basis and BSWH does not guarantee access to the Application at any particular time. During times when the Application is unavailable, other communication methods (e.g., telephone) should be used to access BSWH.

You understand that access to this Application is provided by BSWH as a convenience to our patients and that BSWH has the right to deactivate access to the Application at any time for any reason. You understand that use of Application is voluntary and you are not required to use the Application or to authorize an Application proxy.

Payment Responsibility

Upon receiving any care from BSWH and any provider providing care to me, I have assigned my rights of recovery from any Responsible Party to BSWH and any provider providing care to me. I understand that I may not assign, waive, compromise or settle any rights or causes of action that I may have against any Responsible Party, person or entity who causes an injury or illness treated by a BSWH affiliated provider, without the express prior written consent of BSWH. This right is independent, separate and apart from any other right acquired by the BSWH, including but not limited to a lien filed under the Texas Property Code. I also agree to reimburse, first, BSWH for services provided out of any claim made against a Responsible Party. I acknowledge that for any financial assistance, uninsured patient discount or any other discount from BSWH covering medical benefits for illness or injury caused by an act or omission of a Responsible Party, BSWH reserves the right to reconsider and reverse the financial assistance, uninsured patient discount, or any other discount. Financial assistance, uninsured patient discount, or any other discounts/adjustments are considered an action of last resort. Therefore, BSWH reserves the right to dismiss, or reverse any such adjustments or discount on any account at any time. For purposes of this document, a Responsible Party includes any of the following: a tortfeasor individually, a tortfeasor’s insurance company, any underinsured / uninsured automobile insurance coverage that provides benefits to a patient, no fault insurance coverage, any award, settlement or benefit paid under any worker’s compensation law, claim or award, any indemnity agreement or contract, and/or any other payment for a patient as compensation for injuries sustained or illness suffered as a result of the negligence or liability of any individual or entity.”

Physician Disclaimer

Physicians provide clinical services as members of the medical staff at one of BSWH’s subsidiary, community or affiliated medical centers or physician groups. They do not provide clinical services as employees or agents of BSWH.

Links to Third Party Sites

The Application may incorporate or link content, tools, features and applications provided by third parties (collectively, "Third-Party Services"). BSWH does not recommend and does not endorse any Third-Party Services. BSWH is not responsible for Third-Party Services. BSWH does not make any representation or warranty regarding the content or accuracy of Third-Party Services. Your use of Third-Party Services is at your own risk and subject to the terms and conditions of use for such Third-Party Services. When clicking on a link to Third-Party Services, please take a moment to review the privacy statement of the third party you are linking to, as well.

Privacy and Protection of Information

Please see the BSWH Digital Privacy Policy relating to the collection and use of your information.

Prohibited Activities

Certain activities are prohibited on this Application and on the network and servers supporting this Application. Prohibited activities include but are not limited to:

using the Application in such a manner as to damage, destruct, impair in any way, disable, overburden, or introduce computer viruses or other malicious software to the Application;
attempting to access restricted areas of the Application through any means;
using slanderous or profane language in any areas involving communications on the Application;
interfering with the use of this Application by another party;
modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any information or services obtained from the Application;
decompiling, reverse engineering, reverse assembling or attempting to discover any source code or underlying ideas or algorithms of the Application;
selling, assigning, sublicensing, renting, leasing, loaning, distributing or otherwise transferring the Application;
removing or altering any trademark, logo, copyright or other proprietary notices in the Application.

The things above are prohibited whether done directly or indirectly and whether done with respect to all or just a part of the Application. We reserve the right to terminate or deny access to you if you engage in anything we determine to be a prohibited activity.

Trademarks

The trademarks, logos, and service marks (collectively, "Trademarks") displayed on this Application are registered and unregistered Trademarks of BSWH and other Third-Party content providers. No Trademark displayed on this Application may be used without written permission of the owner of such Trademarks. Misuse of these Trademarks, or any other content on this Application, is strictly prohibited. BSWH will enforce its intellectual property rights. Any rights not expressly granted herein are reserved.

Copyright Notice

You may not copy, reproduce, republish, post, retransmit, or distribute in any way any of the information contained in the Application without prior written consent of BSWH. Copyright 2015-2022, Baylor, Scott, and White Health. All rights reserved.

Acknowledgment

You acknowledge these Terms of Use and understand their contents.